Things I Encounter When I Work At A Bookshop

Things I Encounter When I Work At A Bookshop

I guess as every one of you (might some of you not knowing about it, yet) I'm used to work at a bookshop before. There's huge things I happened to witness it when I was working there. Most of it exciting, some were not but that's what it is when you're working at a retail store (you know what I mean, is it?).

So, I was thinking to share with you of what have I encounter when I work at a bookshop. For the good things I share, please keep on doing it and the bad things take it as a lesson and please never do it again. Promise me that, pretty please.

Anyway, without further ado, let's see what I've had experienced when I was working.

So, I've been assigned to English Department, of course, I'm expert in that sense (lol) know where the book in each of the shelf but yet, I'm still in the lookout for Malay Department which sometimes I'm a bit blur of where is the books on which shelf, so, I got a little bit slow to find it and yet I still, nail it anyway.

#Number 1

Helping customers is sort of mentally challenging. Why I say that? Because every customers has different personality and attitude which, you need to know how to handle each of them. I know its hard and very scary (a bit) but I still find that, its a beautiful memories ever in my life. Again, why I say that? Here's the thing;

↣ When you help a customer to find a book they want the face of them shows they are excited over books they got, it's overwhelming and I feel so satisfied and very much happy for them. Because even me as a customer, I would be jump out of joy to finally find the book I want.

↣ When they say "Thank You". Goodness, that's huge kind gesture of appreciation for helping them, which I'm so much appreciate in my whole life.

There are so much kindness of customers that I've been helping when I was working in a bookshop to which I feel so happy to get this kind of experience in my life.

#Number 2

Books been scattered away from the bookshelves. This things always happen on weekends, where there's huge number of customers came into the bookstore and it is really a bit out of control (I think its the same as any other retail store) but hey, it still feel great. Why? Because it is a good thing that everyone loves reading. Seeing them purchasing books and excited to bring them home and start to read, that's a good sign.

Even though, the books were scatter away still, it feel like a treasure hunting for me to find the books and put it back on the shelves. Tired? of course, I didn't deny that but when it comes to books, I don't mind at all. It's fun and I love it.

#Number 3

Seeing kids who is busy in children sections finding which books they want feel so good because they have this enthusiasm of want to read. For me, it's okay for the kids to start reading a comic because as long as it is something related to reading. I, myself, start with reading comic like doraemon, pokemon, to name a few, and here I am, I've been reading many kinds of genre, ever since. It always in need to start with something first to develop the love of what you love, right?

p/s: I give myself as an example, just because, it easy that way. lol

Being able to experience these kind of experience has been a huge in changing my perspective of working in a retail store. I do have few others experience in retail store but working in this bookshop has definitely having an impact on me. I learn a lot of things from here. Be it about how to handle customer, suppliers, book damage, processing books and of course, a beautiful friendship which, I will forever cherish it in my whole life.

Well, I have graduated from university in retail management it would be ashamed to me to not experience all of this. Some other amazing things I received from working in retail sector is that it's definitely has make me more confident in talking to the customers because you have to explain of what, why, how, when and who to the customers, if they ask anything from you, you need to be able to answer them. I think that's a very good thing I gain from it and guys, please don't look down on those who working in this retail sector because you'll never know what are their education holder they have, since, they are some of us have a diploma, degree, even master so, it would be nice for you to treat them well. That would be really much appreciated.

Have any of you have experience in working in retail sector? If yes, please do share your experience. I would love to know.


Putera Dunia said…
No 2 is always right... Buku bersepah asalkan dapat buku yang dimahukan. Sometimes nampak selfish..
rasya said…
I've always wanted to work at the bookstores or library. It'll be so fun being surrounded by a lot of books xD
FatinaMdzfr said…
Yupp. It is very selfish, to be honest but we just couldn't do anything, so the good way is, think that as a treasure hunt, thus, you wouldn't feel that mad, I guess 😅
FatinaMdzfr said…
Yesss, it is funnnn being with books, you get to see the books that first time publish, smell the books except we couldn't read 😭 Nonetheless, it still so muchhhh fun! 😄
Shahida Dzulkafli said…
Macam keje kat Perpustakaan lah juga...
memang seronok bila dapat bantu pengunjung cari buku..
Tapi bab berterabur tu agak stress jugaklah.. hehehe
atheera dayana said…
I love to work with books! Owh the smells of books....
FatinaMdzfr said…
haah lebih kurang je :)
stress memang stress tapi tak boleh nak stress sangat kat kedai buku nanti risau effect pulak customer hehe
FatinaMdzfr said…
the smell of books is just amaaahhhzzing hehe :D
Seorang Syed said…
I would love to seek for experience in any retail store but recently, when I applied online, they didn't respond to that and some said that it's not suitable for me. It's good for you because you can develop your PR skills. I'm confident that you're going to be great one day hehe, btw followed you here :)
FatinaMdzfr said…
Hello Syed,
To apply a job in retail store, it would be better, to just walk in and ask them directly, because that would be better than applying online, since, sometimes, they just interview you on the spot :)
Thank you so much, insha Allah :)
Eyqa Zq said…
I've experience the same! just im in a clothing retail sector. haha. Now i wish all the cloth change magically into books. :3

#1 I dont know but I always have this kind of fear when nego with others. I'm afraid I'll be so generous and killing the company. :( it was a mentally exhausted experience. And I wish I can learn on negotiate more.. now i need coffee.
nadiah izzaty said…
Yes!!!! I have same experienced like you too. Masa mula2 dapat je kerja dkt MPH megastore One Utama terlalu happy even gaji masa tue habis dkt duit minyak and mkn je sebab Nadia stay shah alam . Hahahha

Memang cita-cita nak kerja kedai buku sebab I love books and the books smell so good.

Tapi , masa kerja MPH dlu nadia jaga Music department but seronok jugak sebab slalu tolong tampal bar code from paperbacks department . So bleh selak2 sembunyi2 baca buku kejap kdg2. And agree with you, plg cuak bila nak berckp dgn customer . Sebab bila dorang tnya kita kena ada information yg betul and that way can enhance our self confidence too.

Truthfully, I miss to work at MPH again. =)

Oh btw, bookstore apa fatin kerja dlu? Lupa fatin pernah bbtau or not . Hihi . Borders ke times ke MPH ?
FatinaMdzfr said…
Clothes store is cool too :D But, how's the work eh? Very curious on how you guys working there hehe

I am still! Nego part is always the hardest things to do, but, since, any job we are in, it still require us to talk/nego with our client/customer. I guess, by hook or by crook, we need to face it T_T ermmm, I choose hot chocolate, since, I don't drink coffee :D
FatinaMdzfr said…
kannnnn seronok sangat. Masa keje bookstore dulu pun, Fatin tak kisah sangat pasal gaji, since, rumah pun dekat, tak kisah sangat, as long as I can gain more experience from it that's enough for me hehe :D

samaaaaa, sekarang ni pun dah rindu nak keje bookstore balik dahh. nak sangattt, tak nak ke offer kita balik hehehe :D

nak cakap dengan customer tu lah berdebar tapi seronok juga sebab bermacam-macam kerenah ada jumpa tapi itu jugak membantu dalam nak dapat confidence bercakap dengan orang, selain improve english skill jugak hehe :)

Fatin keje popular :D
Eyqa Zq said…
Basically we ask our customer how they end product should be and give them the pros and contras and quoting the price. Nego the best deal was always the hardest. Expert says, 'you dont get what you want, you get what you nego'. lols. :3

hot choc seems okay with me too. Hehe.